$XX–$XX/hour | Full-time/FlexTime | Daytime/Flexible Schedule | Grand Rapids

Join Essence Hospitality Group as a Facilities Specialist supporting Bistro Bella Vita, Grove and Lucy's. This is a hands-on position for someone who enjoys fixing things, improving spaces and seeing the results of their work.

Working alongside our Facilities Manager, you'll help handle the day-to-day maintenance, preventative upkeep, minor repairs and improvement projects that keep our restaurants looking and functioning their best.

Consistent schedule. Variety in your work. Benefits eligibility starting at an average of 25 hours/week. Opportunity to learn and grow within EHG.

Why Work With Us?

EHG offers benefits and perks designed for restaurant professionals, including:

Medical and prescription coverage

Benefits eligibility starting at an average of 25 hours/week

Dental and vision coverage

Employee dining discounts at EHG restaurants

Consistent, year-round work

Work across three established Grand Rapids restaurants

Variety. This isn't a position where you'll do the same thing every day.

Opportunity to learn additional maintenance and facilities skills while working directly with our Facilities Manager

Opportunity for increased responsibility as your skills and knowledge grow

Be part of a locally owned and growing hospitality group

What You'll Do

Complete facility maintenance and property punch lists

Handle minor repairs and replace basic hardware and fixtures

Complete paint touch-ups and small painting projects

Maintain walls, trim, grout and other building surfaces

Perform detailed facility cleaning beyond normal restaurant cleaning

Clean vents, piping, walls, windowsills, corners and other difficult-to-reach areas

Move furniture or equipment when needed to access work areas

Maintain doors, frames, entrances, rails and other building features

Assist with preventative maintenance

Work alongside the Facilities Manager on larger repairs and improvement projects

Identify maintenance needs while working throughout our properties

Keep tools, supplies and work areas clean and organized

Communicate completed work, issues and additional repair needs

What We're Looking For

You don't need to be a licensed tradesperson. We're looking for someone who is dependable, capable, observant and willing to learn.

You should be comfortable:

Working independently from a prioritized task list

Using basic hand and power tools

Tackling a wide variety of physical projects

Figuring out how to complete straightforward repairs and maintenance tasks

Asking questions when something is outside your knowledge or skill level

Moving between EHG restaurant locations as needed

Safely using ladders and performing physical work throughout a shift

Previous experience in maintenance, construction, property care, restaurants or a similar hands-on environment is helpful, but aptitude, reliability and initiative matter just as much to us.

Opportunity to Grow

This doesn't have to be a dead-end maintenance job.

You'll work directly with an experienced Facilities Manager and have the opportunity to develop broader skills in restaurant facilities, preventative maintenance, repairs and property management. As your capabilities grow, so can the complexity of the projects and responsibilities you take on.

About Essence Hospitality Group

Essence Hospitality Group is a locally owned Grand Rapids restaurant group that includes Bistro Bella Vita, Grove and Lucy's. Our facilities team supports all three restaurants and plays an important role in keeping our spaces safe, functional and well cared for.

Introduction:

We are seeking a friendly and professional Server to join our team and provide excellent service to our guests. The Server will be responsible for taking orders, serving food and drinks, and ensuring that our guests have a positive dining experience. The successful candidate will have excellent communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Greet guests and provide excellent customer service

• Take orders and serve food and drinks, including making recommendations and answering questions about menu items

• Process payments and handle cash and credit card transactions accurately

• Maintain a clean and organized work area, including setting and clearing tables and washing dishes and utensils

• Communicate effectively with other team members, including the kitchen staff and management

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a server or in a similar role

• Excellent communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and reliable Cashier to join our team and provide excellent service to our customers. The Cashier will be responsible for processing transactions, handling cash and credit card payments, and providing a high level of customer service. The successful candidate will have excellent communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Process transactions, including handling cash and credit card payments accurately

• Provide excellent customer service, including answering questions and assisting customers with their purchases

• Maintain a clean and organized work area

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cashier or in a customer service role

• Excellent communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

SPECIFICATIONS 

Required 

· Staffing/scheduling experience 

· Experience supervising, coaching, and training diverse groups 

· Excellent problem-solving skills 

· Flexible, team-player, with an optimistic positive attitude 

· Excellent computer skills with experience in Microsoft Office 

· Flexible schedule 

Preferred 

· Experience using StaffMate and Caterease software 

· ServSafe Certified 

· TIPS Certified 

Desired 

· Has worked with employee retention programs 

· Experience with employee recognition programs 

· TIPS Trainer Certified 



WHY WORK FOR TOGETHER & COMPANY? 

Together & Company and associated brands are woman owned businesses with the belief that diversity makes us better. We value our teammates for their unique perspectives and experiences, and we know that our diversity is what fuels our strength and innovation as individuals and a team. 

Our values Do what it takes, Love what you do, Have fun doing it, Leave it better than you found it and All for One, One for all are more than a poster on the wall. We hire and retire by these values. Ours is a culture of accountability and feedback-from all perspectives. Leaders, managers and teammates alike are given and expected to give respectful feedback with the intent of making us better. 

Company ownership comes to work every day for one reason-to create an environment in the hospitality field where we can develop people through transformational opportunities. 

If you’re looking for “just a job†this probably isn’t your best option. If you want to belong to a family of people who care about what they do and each other...who want to be better, learn more, help others do the same and create some of the best whole-hearted hospitality experiences in Central Ohio...then welcome to the team. 

SUMMARY OF THE POSITION

The Ritual Coffee Retail Operations Manager is the organized, detail-oriented, and collaborative leader that ensures our cafes are profitable and on the cutting edge of quality, customer experience, and sustainability. We’re looking for someone who is passionate about building, implementing and maintaining systems that ensure our cafes run like well-oiled machines and set us up to continue our organic growth and an expert in creating and maintaining functional and healthy operations and teams. 

We are looking for that special someone who is excited to direct operations at our Retail spaces and help us grow our business to the next level through improved strategies, systems, and cultural development. 

This person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all. We are looking for a leader with a clear and compassionate communication style who is great at being objective, and is a natural at connecting with people. 

As our Retail Operations Manager, you do not need to know our exact systems before you start, but you need to be a strategic thinker and committed to the big picture growth and success of the cafe teams, your co-workers across departments, and the company as a whole. Your role is to be willing to and actively jumping in and developing solutions where needed. 

People who are not flexible, not ready to lead by example, nor not open to feedback - need not apply. You are meant for this role if you are excited by improving systems and are driven by working collaboratively. We’re looking for someone who knows how to execute a cohesive vision, is a self-starter, and has a strong interest in - and appreciation for - coffee and people.

Ultimately, we are looking for someone who is inspired by driving progress, has a talent for operations, coffee, sales, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had.  Ritual roasts in SoMa, and has cafes in San Francisco and Napa. 

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.   

PRIMARY RESPONSIBILITIES

Be a key player on the Ritual leadership team. 

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company

• Work with the leadership team to evolve and implement standards for Ritual’s culture, values, quality and customer service

• Be an active contributor, participant, and collaborator to help achieve Ritual’s day-to-day and long term goals on our leadership team

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed

Develop and implement systems and procedures for Ritual’s cafes including operations, customer service, customer experience, and offerings across four cafes to ensure retail cafes always run smoothly in spite of inevitable surprises, and work to solve problems when they arise

• Support healthy financial records, initiatives and reporting for Retail

• Be a key collaborator for retail new product rollouts

• Create, modify and maintain reporting sheets for cafe managers

• Assist retail leadership with end of month reporting

• Ensure that transactions are booked accurately and in a timely manner so that the Bookkeeper can reconcile accounts each month

• Manage Square and Square Online

• Maintain accurate pricing, item descriptions, item categories, tax settings adding new products as needed

• Be proactive to anticipate needs, prevent problems, and institute changes for Square backend to maintain smooth operations for our cafes

• Respond to customer inquiries and feedback in collaboration with the Retail Projects Manager

• Be the point of contact for the Square rep

• Troubleshoot any hardware or software issues with the POS in collaboration with the Retail Projects Manager

• Continually work to evolve our customer experience, in order to achieve our mission, which is to make people feel good by giving them the best coffee experience they’ve ever had

• Work with Founder/CEO to lead the planning for future cafes, and direct the development of systems for operations when we open new cafes in the future

• Support the Retail Leadership team to give timely reviews and deliver direct and compassionate feedback, both positive and constructive, and provide tools for employees to grow during their time at Ritual

• Work with People Operations Manager and Associate Finance and Operations Manager to collaborate on the implementation of systems and best practices around hiring, onboarding, developing, rewarding, and celebrating our teams of employees

• Work with People Operations Manager and Development Coordinator to collaborate on recommendations for wages, review structure, and employees perks to attract and retain talented coffee professionals

• Be available to troubleshoot in conjunction with People Operations Manager and cafe managers on scheduling needs

Oversee Education department to ensure that both staff and wholesale accounts are brewing and serving coffee to Ritual standards 

• Assist in updating comprehensive training program that fosters learning and incentivizes progress and continued learning

• Ensure that trainers are conducting comprehensive trainings and actively following up with new baristas and wholesale accounts

• Ensure creation and maintenance of a welcoming training lab and foster clear communication lines with baristas

• Ensure the training department is conducting research and development on new equipment

• Stay current with innovation in coffee industry

Ensure Ritual payables are accurate and up-to-date 

• Maintain strong vendor relations

• Upload and code internal invoices 

• Reach out to collaborators to ensure invoices are in the accounting system

Make strategic decisions to ensure our cafes are sustainable, profitable, and operate in line with Ritual’s values

• Analyze and monitor financials of the Retail cafes, examining what drives sales, profitability, and growth

• Work with Cafe Managers to achieve goals for each cafe

• Teach cafe managers to understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line 

Ensure cafes are clean, beautiful, and safe, providing both employees and customers with fun, inclusive environments

• Oversee the maintenance of each cafe space to prevent them from getting worn down, dated, or falling into disrepair

• Work with Founder/CEO to plan and implement changes and updates to cafe spaces, ensuring our cafes reflect the individuality of each space and neighborhood while representing the Ritual brand

• Collaborate with Marketing to envision, plan for, and execute marketing initiatives in weekly marketing meetings

• Collaborate with Marketing team on signage needs and to communicate operational changes

 QUALIFICATIONS 

• Minimum 3 years experience in a cafe, foodservice, or similar leadership role

• Proven experience building healthy, inclusive, and diverse teams

• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills

• Excellent communication and teaching skills, able to engage and inspire professional growth

• Love of coffee!

• Adept with sales and financial analysis, familiarity with P&Ls

• Proficiency with Google Drive, spreadsheets and general comfort with use of technology

• Availability: on-call to remotely support with emergencies, in person work in Napa or San Francisco as necessary

• Must be authorized to work in the United States (Required)

PHYSICAL REQUIREMENTS 

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds. 

• Stand and move throughout the cafe/ office.

• Have consistent and reliable onsite attendance at the cafe/ office.

• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more; 

• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);

• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.

• Be able to adeptly use restaurant equipment;

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

• Ability to compute rate, ratio, and percentage.

• Perform basic math and fractions to complete recipes;

• Proficient interpersonal relations and communicative skills in English; 

• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.

• Write routine reports and correspondence.

• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.

• Work under pressure with changing, ambiguous priorities.

• Communicate effectively and promptly to clients, vendors, and employees of the organization.

• Understand and respond to staff and customer requests in a loud environment

• High level of manual dexterity to adeptly type and use computer equipment.

• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Occasional Travel may be required. 

Thu, 29 Jan 2026 15:30:19 +0000 https://easyapply.co/job/manager-381 https://easyapply.co/job/manager-381

Introduction:

We are seeking a friendly and organized Receptionist to join our team and provide excellent customer service to clients and visitors. The Receptionist will be responsible for managing the front desk, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk, including greeting clients and visitors and directing them to the appropriate person or department

• Answer and route calls, including taking messages and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling appointments, managing mail and packages, and maintaining accurate records

• Ensure that the reception area is clean and organized at all times

• Provide excellent customer service to clients and visitors, including assisting with questions and needs

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a receptionist or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and customer relationship management systems

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a skilled and experienced Assistant Manager to join our team and assist in the day-to-day operations of our business. The Assistant Manager will be responsible for managing a team of employees, overseeing the budget and financial performance of the company, and developing and implementing strategies for growth and success. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs.

Responsibilities:

• Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations

• Oversee the budget and financial performance of the company, including setting goals and monitoring results

• Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes

• Monitor market trends and adapt to changing business needs

• Communicate effectively with other team members and management

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience in a management role

• Strong leadership and problem-solving skills

• Ability to adapt to changing business needs

• Excellent communication and customer service skills

• Strong financial management skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment